The Other Way Around: How We Learned to Stop Worrying and Love the Dedicated LMS Support

Klindžić, Jasmin and Lazić, Nikolaj and Perković, Maja (2013) The Other Way Around: How We Learned to Stop Worrying and Love the Dedicated LMS Support. In: 2nd Moodle Research Conference (MRC2013), 4th and 5th October, 2013, Sousse, Tunisia.

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Abstract

This poster will present our experience of the past 9 years in supporting Moodle LMS on a large heterogeneous humanities and social sciences – Faculty of Humanities and Social Sciences of the University of Zagreb, Croatia. Following the successful selection, testing and implementation process came the years of actual use and growth of our LMS, both in user base and the complexity of support. While in the fall of 2004 the LMS had few hundred users and no more than 20 online courses, in 2013 it has over 7000 users and more than 1300 online courses. During the production phase of our LMS support, we have experienced 4 out of 5 stages of development regarding institutional e-learning practice according to Bates, but not in the particular order: Stage 1, Stage 2, Stage 3, and finally, Stage 4 (instead it was 1, 3, 2, 4). After years of successful LMS part-time support have we established a dedicated E-learning Support Center (ESC) that should enable future growth of our institutional LMS and quality control and assurance when it comes to e-learning materials and activities (and respective online courses they reside in). The fifth stage, sustainable and high quality use of e-learning is our final goal in the years to come.

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